Welcome, Client Success Associates!
Why you'll LOVE working on our Team
At Tree Traction, we’re a small, tight-knit team that moves fast, learns even faster, and wins together. If you’re looking for a place to grow, thrive, and feel truly valued, you’ve found it.
Here’s why you’ll want to work here:
- Growth Opportunities: We promote from within, and we invest in YOU. Whether it’s developing new skills or tackling bigger challenges, your growth is our priority.
- Team Incentives & Bonuses: We love winning as a team. With fun incentives and performance bonuses, you’ll always have something exciting to look forward to.
- Job Stability: We’re very selective about who we hire because we believe in long-term success. Once you’re part of the team, you’re here to stay—we’re slow to fire and fast to support.
- We Care: You’re not just another cog in the machine. We care deeply about our team members and their success.
If you’re someone who wants to make an impact, learn quickly, and be part of a team that values results and relationships—this is for you.
WHAT WE OFFER
Fun, fast-paced work environment
Constantly evolving, cutting-edge technology
The ability to make a significant impact immediately upon jumping in
Fully remote work opportunity
Numerous team-building activities to promote collaboration
Bonuses and benefits
ROLE
Tree Traction partners with ambitious tree service business owners across North America, helping them scale their operations through proven marketing, systems, and operational strategies.
We are looking for a Client Success Associate (CSA) to take ownership of a portfolio of clients and ensure they achieve measurable results through our platform and services.
This is not a customer support or call-centre role.
You will work directly with established business owners, guiding them through onboarding, ensuring adoption of our systems, monitoring their progress, and helping them achieve meaningful business growth.
Success in this role is measured by client retention, client satisfaction, and the measurable results our clients achieve while working with Tree Traction.
You must be comfortable building strong relationships with business owners, communicating clearly, and proactively identifying opportunities to help clients succeed.
This is a high-trust, high-ownership role in a fast-moving remote environment.
What You Will Own
Client Portfolio Ownership
Manage a portfolio of clients and act as their primary strategic contact, ensuring they receive exceptional service and measurable value.
Client Onboarding & Implementation
Guide new clients through onboarding, ensure successful adoption of systems, and support their teams during the implementation process.
Proactive Account Management
Monitor client performance, identify opportunities for improvement, and intervene early when challenges arise.
Client Retention & Growth
Build strong long-term relationships with clients, celebrate wins, and identify opportunities to expand accounts where appropriate.
Performance Reporting
Prepare and present clear reports that demonstrate the results clients are achieving through our services.
Operational Coordination
Use tools such as ClickUp, Slack, and Go HighLevel to manage timelines, communication, and client deliverables effectively.
Continuous Improvement
Work with leadership to identify opportunities to improve the client experience and strengthen our delivery processes.
What We're Looking For
We are looking for professionals who are comfortable owning relationships with business clients and ensuring they achieve measurable outcomes.
Required Experience
2+ years experience in Client Success, Account Management, or Account Ownership
Experience managing ongoing client relationships in a service-based business
Strong communication and relationship-building skills
Excellent organisation and time management in a remote environment
Ability to manage multiple client relationships simultaneously
Strong problem-solving ability and proactive thinking
Experience using tools such as Slack, ClickUp, Go HighLevel, or similar platforms
Advantageous Experience
Experience working with small business owners
Experience in marketing, agency, SaaS, or consulting environments
Experience in sales or cold outreach environments
Cold calling or outbound sales exposure can be beneficial as it develops resilience and communication skills. However, this role focuses on managing and growing existing client relationships rather than acquiring new clients.
We are looking for professionals comfortable owning client relationships and driving measurable outcomes, not handling high-volume support queues.
AVAILABILITY
Available Monday to Friday, 8 AM – 5 PM MST
Fully remote work environment
Reliable internet and dedicated home workspace required
How We Work
Our team operates around a few core principles:
Ownership
We take responsibility for our clients' success and follow through until results are achieved.
Resourcefulness
When challenges arise, we find solutions quickly and move forward.
Continuous Improvement
We are always looking for ways to improve our processes and client outcomes.
Transparency
Clear communication and honest feedback build trust internally and with our clients.
Team Success
We win together and support one another to deliver outstanding results.
COMPENSATION
Competitive compensation based on experience and performance.
Top performers in this role earn significantly above market benchmarks through base compensation and performance incentives.
BENEFITS
Fully remote work environment
Paid time off
Opportunities for career growth within a rapidly expanding company
Work with an international team of driven professionals
Access to modern tools and systems
IMPORTANT: Your application will not be considered until you complete the final Loom step on the confirmation page after submission.
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