Welcome, Client Success Associates!

Why you'll LOVE working on our Team

At Tree Traction, we’re a small, tight-knit team that moves fast, learns even faster, and wins together. If you’re looking for a place to grow, thrive, and feel truly valued, you’ve found it.

Here’s why you’ll want to work here:

- Growth Opportunities: We promote from within, and we invest in YOU. Whether it’s developing new skills or tackling bigger challenges, your growth is our priority.

- Team Incentives & Bonuses: We love winning as a team. With fun incentives and performance bonuses, you’ll always have something exciting to look forward to.

- Job Stability: We’re very selective about who we hire because we believe in long-term success. Once you’re part of the team, you’re here to stay—we’re slow to fire and fast to support.

- We Care: You’re not just another cog in the machine. We care deeply about our team members and their success.

If you’re someone who wants to make an impact, learn quickly, and be part of a team that values results and relationships—this is for you.

WHAT WE OFFER

Fun, fast-paced work environment
Constantly evolving, cutting-edge technology
The ability to make a significant impact immediately upon jumping in
Fully remote work opportunity
Numerous team-building activities to promote collaboration
Bonuses and benefits

ROLE

As a Client Success Associate (CSA) at Tree Traction, your mission is to ensure our clients dominate their local markets by delivering an exceptional experience that drives adoption, satisfaction, and retention. This role is perfect for someone who thrives on energy, enthusiasm, and building strong client relationships while proactively solving challenges.

You will act as the main point of contact (POC) for our clients—owners of small-to-mid-sized tree service companies. By aligning their goals with our marketing strategies, you will help them achieve consistent growth, leading to a steady influx of high-quality leads.

Our clients rely on you to provide clarity, confidence, and results. You will handle onboarding, performance updates, issue resolution, and ensure client milestones are celebrated—showing our clients we care about their success.

RESPONSIBILITIES

Client Onboarding:

Assist the team in onboarding new clients, ensuring a seamless handoff from the sales team.
Provide training and ensure clients understand our systems for lead management and automation.

Client Support:

Serve as the dedicated POC for clients to address inquiries, concerns, or opportunities.
Work closely with clients, their teams, and our internal departments to resolve issues quickly and efficiently.
Proactively recommend action plans to drive success.

Client Retention & Engagement:

Develop and maintain a Client Retention Strategy that includes personalized “WOW” moments such as cards, gifts, or milestone celebrations.
Manage a calendar of client milestones: anniversaries, goals achieved, birthdays, and significant client wins.
Promote a memorable client experience that builds trust and loyalty.

Bi-Monthly Reporting:

Create and distribute branded, data-driven reports to highlight campaign successes.
Use these reports as tools for retention and up-selling where appropriate.

Strategic Research:

Proactively identify trends or solutions that could improve client outcomes or company processes.
Monitor client usage and suggest opportunities for expansion or optimization.

Process Management:

Utilize tools like Slack, ClickUp, Airtable, or other systems to maintain detailed, structured client updates and documentation.
Track client satisfaction and respond swiftly to feedback.

REQUIREMENTS

At least 2 years of experience in Customer Success, Account Management, or Client Support.
Proven ability to build and maintain strong client relationships.
Excellent communication skills: phone, video conferencing, and email.
Strong ability to multitask, manage priorities, and meet deadlines under pressure.
Highly organized with strict attention to detail.
Ability to self-direct and thrive in a remote work environment.
Emotional intelligence with strong problem-solving and de-escalation skills.
Familiarity with project management tools (e.g., ClickUp, Slack, or Asana) preferred.

AVAILABILITY

Work Monday to Friday, 8 AM to 5 PM MST (40 hours/week). Must be flexible to work occasional additional hours, weekends, or holidays as needed.

PREFERRED QUALIFICATIONS

Post-secondary education relevant to business, marketing, or customer success.
Familiarity with the marketing needs of small businesses, particularly in the home services industry.

COMPENSATION

Competitive monthly base salary based on experience and working location.
Commission based on retention and performance available.

BENEFITS

Fully remote, work-from-anywhere opportunity.
PTO
Occasional Travel Opportunities
Massive potential for career growth with a rapidly growing company.
Work with a dynamic, fun, and supportive international team.
Access to the latest tools and technology.

IMPORTANT: Your application will not be considered until you complete the final Loom step on the confirmation page after submission.

Client Success Application

First Name *

Last Name *

City *

State *

Country *

Phone *

Email *

How did you hear about us? *

Upload your relevant Resume *

What excites you about this role? Why are you a great fit? *

Tell us briefly about your experience in a Client Success Role

What was the biggest challenge you had?

What was the biggest win you had?

What industries/Niches have you worked in as a part of this role type? *

How do you self-direct and properly manage your time? *

What are your goals for the next 1-2 Years? *

Why should we choose you over other candidates? *

We believe in a living wage for all team members. Based on your education, experience and value you can bring to this role, please share your preferred wage *

How soon could you start? *

Please share a link to your professional profile on LinkedIn or Facebook. *

CONTACT US

[email protected]

Provo, UT USA