Welcome, Client Success Associates!

Why you'll LOVE working on our Team

At Tree Traction, we’re a small, tight-knit team that moves fast, learns even faster, and wins together. If you’re looking for a place to grow, thrive, and feel truly valued, you’ve found it.

Here’s why you’ll want to work here:

- Growth Opportunities: We promote from within, and we invest in YOU. Whether it’s developing new skills or tackling bigger challenges, your growth is our priority.

- Team Incentives & Bonuses: We love winning as a team. With fun incentives and performance bonuses, you’ll always have something exciting to look forward to.

- Job Stability: We’re very selective about who we hire because we believe in long-term success. Once you’re part of the team, you’re here to stay—we’re slow to fire and fast to support.

- We Care: You’re not just another cog in the machine. We care deeply about our team members and their success.

If you’re someone who wants to make an impact, learn quickly, and be part of a team that values results and relationships—this is for you.

WHAT WE OFFER

Fun, fast-paced work environment
Constantly evolving, cutting-edge technology
The ability to make a significant impact immediately upon jumping in
Fully remote work opportunity
Numerous team-building activities to promote collaboration
Bonuses and benefits

ROLE

As a Client Success Associate (CSA) and essential member of our Client Delivery Team, you are responsible for ensuring that Tree Traction clients experience exceptional service, results, and growth throughout their engagement with us. You are the frontline point of contact for our clients—primarily owners of small-to-midsized tree service businesses—and play a critical role in onboarding, supporting, and retaining them.

Your mission is to guide each client to measurable success by helping them navigate our systems, adopt tools effectively, and achieve key growth milestones. You will act as a trusted advisor who ensures each client feels heard, supported, and aligned with our strategic objectives.

This role requires strong communication, emotional intelligence, and the ability to manage multiple client relationships in a fully remote, fast-paced environment. You are expected to be proactive, solution-oriented, and deeply invested in client success and satisfaction.

RESPONSIBILITIES

WHAT YOU'LL OWN

Client Relationship Management: Be the primary point of contact ensuring client satisfaction, retention, and long-term success

Onboarding Excellence: Guide new clients through systems, train their teams, and ensure smooth transitions from sales to success

Proactive Account Management: Monitor client performance, identify growth opportunities, and resolve issues before they become problems

Retention & Upselling: Develop strategies to keep clients engaged, celebrate their wins, and identify opportunities for account expansion

Performance Reporting: Create branded reports that showcase client results and communicate value clearly

Process Optimization: Use ClickUp, Slack, and Go HighLevel to streamline client communication and ensure nothing falls through the cracks

Strategic Support: Work with leadership to improve client experience and identify opportunities for service enhancement

CORE SKILLS REQUIRED

Client Success Management & Leadership:

2+ years experience in Client Success, Account Management, or Customer Support
Proven track record of managing client relationships and driving retention
Experience with upselling and account expansion in service-based businesses
Strong project management and organizational capabilities

Essential Client Success Skills:

Client Relationship Building: Develops long-term partnerships, understands client goals, and maintains high satisfaction scores
Proactive Account Management: Monitors client performance, identifies opportunities, and resolves issues before they escalate
Onboarding & Training: Guides clients through system adoption, trains their teams, and ensures successful implementation
Retention & Upselling: Creates retention strategies, celebrates client milestones, and identifies expansion opportunities
Performance Reporting: Creates branded reports, communicates value clearly, and presents data-driven insights to clients
Process Management: Uses ClickUp, Slack, and Go HighLevel to track activities, manage timelines, and ensure follow-through
Problem-Solving & De-escalation: Handles client concerns professionally, finds solutions quickly, and maintains positive relationships
Strategic Communication: Explains complex concepts clearly, adapts communication style to different audiences, and influences client decisions

REQUIREMENTS

2+ years in Client Success, Account Management, or Customer Support
Excellent written and verbal communication skills
Strong relationship-building and problem-solving abilities
Ability to work independently and manage time in a remote setting
Familiarity with tools such as Slack, ClickUp, Go HighLevel, or similar platforms
High emotional intelligence and a calm, professional demeanor under pressure
Strong organizational skills and attention to detail

AVAILABILITY

Available Monday to Friday, 8 AM – 5 PM MST

Occasional flexibility for additional hours if required

Dedicated home office setup with strong internet connection

WHO YOU ARE (OUR CORE VALUES IN ACTION)

Proactive Ownership: You see client issues and resolve them without being asked. When clients face challenges, you own the solution completely.

Relentlessly Resourceful: You figure out how to help clients succeed. Period. No excuses, no barriers—just results and satisfaction.

Never Satisfied: Good enough isn't in your vocabulary. You're always pushing for better client experiences, higher retention rates, stronger relationships.

Think First: You plan client interactions like a chess master, then execute with precision. Strategy before reaction.

Radically Transparent: You communicate results directly, share client feedback openly, and build trust through honest performance updates.

Win Together: You celebrate client victories and share successful strategies because you see the bigger retention vision.

COMPENSATION

R25,000 – R45,000/month based on experience
Commission based on retention and performance available.

BENEFITS

Fully remote, work-from-anywhere opportunity.
PTO
Occasional Travel Opportunities
Massive potential for career growth with a rapidly growing company.
Work with a dynamic, fun, and supportive international team.
Access to the latest tools and technology.

IMPORTANT: Your application will not be considered until you complete the final Loom step on the confirmation page after submission.

Client Success Application

First Name *

Last Name *

City *

State *

Country *

Phone *

Email *

How did you hear about us? *

Upload your relevant Resume *

What draws you to Tree Traction as a company, and what excites you most about being the person who ensures our tree service clients feel supported and see real results?

Tell us briefly about your experience in a Client Success Role

Describe your biggest client challenge - what was the situation, how did you handle it, and what was the outcome?

What was your biggest client success win? Include specific metrics or results you achieved.

What industries/Niches have you worked in as a part of this role type? *

How do you self-direct and properly manage your time? *

What are your goals for the next 1-2 Years? *

Why should we choose you over other qualified CSA candidates? What unique value do you bring?

We believe in a living wage for all team members. Based on your education, experience and value you can bring to this role, please share your preferred wage *

How soon could you start? *

Please share a link to your professional profile on LinkedIn or Facebook. *

CONTACT US

[email protected]

Provo, UT USA